Presentation of the DSI 2019 results during Agritechnica
During the CLIMMAR pressconference on the Agritechnica, the results of the Dealer Satisfaction Index 2019 were presented by CLIMMAR president Erik Hogervorst. In this 9th edition of the DSI, ten countries took part in the survey : Austria, Germany, Denmark, Hungary, France, Poland, Belgium, Italy, Great Britain, the Netherlands. The response rate was much higher than last years edition, with 1.077 complete surveys instead of the 797 of 2018. The increase was driven by two factors: on the one hand, the survey 22019 was sent in April instead of June (2018), and secondly, there has been a much greater involvement of dealers from SDF group.
For the results of 2019, the overall brand average, the average of all factors combined, increased by 0.4 points to 13.1 points (2018: 12.7 points, 2017: 12.6 points, 2016: 12.6 points, 2015: 12.4 points). This means that dealers are slightly more satisfied with the performance of their suppliers and that there is an upward trend.
See the complete and detailed results here